june, 2020

15june11:00 am11:45 amWebinar Week Series: Customer ContactThe Autonomous Customer 2020

Event Details

Transitioning to a New Customer and Organizational Dynamic

Nicola Millard
Principal Innovation Partner, Enterprise CTIO

It’s the 10th anniversary of BT’s global research on customer attitudes around the world. The 2020 edition shows how channel preferences are shifting, what customers are looking for in customer experiences, and whether they think technologies like AI might help, or hinder.

Key Take-Aways:

  • Insight on customer expectations of digital customer experiences and the contact center
  • A reality check on the channel mix and technologies that customers are looking for
  • Examples of the impact that COVID 19 is having on these trends

Note: The 30-minute presentation will be followed by a 15-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.



(Monday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA