august, 2020
Event Details
Theme: From Crisis to Opportunity: Reimagining the Customer Experience Speaker: Paul Selby Director, Product Marketing – Customer Workflows ServiceNow Abstract: As customer service organizations scramble to adjust their operations to the new
Event Details
Theme:
From Crisis to Opportunity: Reimagining the Customer Experience
Speaker:
Paul Selby
Director, Product Marketing – Customer Workflows
ServiceNow
Abstract:
As customer service organizations scramble to adjust their operations to the new reality of closed offices and storefronts, most feel they face only two options: change staffing levels or change processes. We propose that you can adopt a strategy that proactively addresses both options in order to deliver the level of attention customers demand.
Key Take-Aways:
- Examples of how large companies and organizations such as Basware, Proximus, State of Tennessee, and more are better connecting engagement to operations
- Best practices to automate solutions to requests through self-service
- Ways to empower agents to do to more, more effectively
more
Time
(Tuesday) 11:00 am - 11:45 am EDT