august, 2020
Event Details
Theme: From Crisis to Opportunity: Reimagining the Customer Experience Speaker: Tommy Minta Digital Solutions Lead, North America Genesys Abstract: If there was ever a time when empathy was needed – locally and
Event Details
Theme:
From Crisis to Opportunity: Reimagining the Customer Experience
Speaker:
Tommy Minta
Digital Solutions Lead, North America
Genesys
Abstract:
If there was ever a time when empathy was needed – locally and globally, individually and collectively, personally and in business – we are decidedly living in that time now. The experiences that your brand provides to customers has moved beyond being a competitive differentiator to becoming part of the lifeblood of your operation.
Key Take-Aways:
- The concept of providing experience as a service: true personalization at scale
- Best practices for enabling you to interact with empathy
- Guide to fostering customer trust and loyalty
more
Time
(Wednesday) 11:00 am - 11:45 am EDT