august, 2020

19august11:00 am11:45 amWebinar Week Series: Customer EngagementLeading with Empathy to Drive Brand Trust & Customer Loyalty

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Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:
Tommy Minta
Digital Solutions Lead, North America
Genesys

Abstract:

If there was ever a time when empathy was needed – locally and globally, individually and collectively, personally and in business – we are decidedly living in that time now. The experiences that your brand provides to customers has moved beyond being a competitive differentiator to becoming part of the lifeblood of your operation.

Key Take-Aways:

  • The concept of providing experience as a service: true personalization at scale
  • Best practices for enabling you to interact with empathy
  • Guide to fostering customer trust and loyalty

Time

(Wednesday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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