august, 2020

20august11:00 am11:45 amWebinar Week Series: Customer EngagementNavigating CX in the New Normal: Simple Strategies to Support Your Customers

Event Details

From Crisis to Opportunity: Reimagining the Customer Experience

Christine Rimer
Vice President, Customer Experience & Advocacy


Customer needs have shifted dramatically this year, and CX leaders have their work cut out for them as organizations must pivot and adapt to the new normal. In our session, we’ll explore this new reality for CX and reveal simple steps you can take to make a big impact with less effort—from leaning into customer empathy to taking meaningful action in service of your customers.

Key Take-Aways:

  • Emerging CX trends in the new normal and what that means for your business
  • Key strategies to stabilize and grow your organization through CX in these uncertain times
  • Best practices on how to turn customer feedback into a long-lasting plan with high business impact



(Thursday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA