Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:
Christine Rimer
Vice President, Customer Experience & Advocacy
SurveyMonkey

Abstract:

Customer needs have shifted dramatically this year, and CX leaders have their work cut out for them as organizations must pivot and adapt to the new normal. In our session, we’ll explore this new reality for CX and reveal simple steps you can take to make a big impact with less effort—from leaning into customer empathy to taking meaningful action in service of your customers.

Key Take-Aways:

• Emerging CX trends in the new normal and what that means for your business
• Key strategies to stabilize and grow your organization through CX in these uncertain times
• Best practices on how to turn customer feedback into a long-lasting plan with high business impact