august, 2020

17august11:00 am11:45 amWebinar Week Series: Customer EngagementCustomer Story: Maximize Human Capital to Increase Loyalty and Profitability

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Event Details

Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:
Neil Crane
Vice President of Product and Technology
Cicero Inc.

Abstract:

Your greatest assets are the skills and experience of your employees. Value and nurture this asset to improve employee productivity, support customer loyalty and increase profitability. Learn how a Fortune 500 Logistics Company nurtured their front line employees by leveraging analytics.

Key Take-Aways:

  • Metrics for valuing human capital
  • Strategies for enhancing and personalizing the employee experience
  • Best practices for managing integration of new technologies like automation and AI alongside valued employees

Time

(Monday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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