Theme:
From Crisis to Opportunity: Reimagining the Customer Experience

Speaker:
Neil Crane
Vice President of Product and Technology
Cicero Inc.

Abstract:

Your greatest assets are the skills and experience of your employees. Value and nurture this asset to improve employee productivity, support customer loyalty and increase profitability. Learn how a Fortune 500 Logistics Company nurtured their front line employees by leveraging analytics.

Key Take-Aways:

• Metrics for valuing human capital
• Strategies for enhancing and personalizing the employee experience
• Best practices for managing integration of new technologies like automation and AI alongside valued employees